{"id":1308,"date":"2026-02-12T17:50:45","date_gmt":"2026-02-12T22:50:45","guid":{"rendered":"https:\/\/ideasjourney.com\/?page_id=1308"},"modified":"2026-02-12T17:52:26","modified_gmt":"2026-02-12T22:52:26","slug":"politicas-de-cancelacion","status":"publish","type":"page","link":"https:\/\/ideasjourney.com\/en\/politicas-de-cancelacion\/","title":{"rendered":"Cancellation Policies"},"content":{"rendered":"<div class=\"wp-block-uagb-container uagb-block-4ab00713 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-container uagb-block-38c12d26\">\n<div class=\"wp-block-uagb-image uagb-block-68746531 wp-block-uagb-image--layout-default wp-block-uagb-image--effect-static wp-block-uagb-image--align-none\"><figure class=\"wp-block-uagb-image__figure\"><img decoding=\"async\" src=\"https:\/\/ideasjourney.com\/wp-content\/uploads\/2026\/02\/gd522935863fd1151c0364f26f60a72d74861efebbc9184dcbad024c9f59e6a35e30b7a5d20cb4ceb1a4e0574d6a501cc246a6b4a15e2f32d3e365dfabb4f0d6f_1280-2386034-1024x682.jpg\" alt=\"notebook, work, girl, computer, woman, business, working space, office, touchpad, home office, work, work, office, office, office, office, office\" class=\"uag-image-1177\" width=\"1024\" height=\"682\" title=\"gd522935863fd1151c0364f26f60a72d74861efebbc9184dcbad024c9f59e6a35e30b7a5d20cb4ceb1a4e0574d6a501cc246a6b4a15e2f32d3e365dfabb4f0d6f_1280-2386034\" loading=\"lazy\" role=\"img\" \/><\/figure><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<h1 class=\"wp-block-heading\">POL\u00cdTICA DE CANCELACI\u00d3N<\/h1>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-28931474 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\"><\/div><\/div>\n\n\n\n<p><strong>Ideas Journey \u2013 DMC Boutique<\/strong><\/p>\n\n\n\n<p><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Pol\u00edtica de Cancelaci\u00f3n y Modificaciones<\/h2>\n\n\n\n<p><strong>Ideas Journey<\/strong><\/p>\n\n\n\n<p>En Ideas Journey dise\u00f1amos experiencias personalizadas y coordinamos servicios con terceros nacionales e internacionales.<br>Cada viaje, evento o programa implica reservas, bloqueos y compromisos anticipados con proveedores, por lo que aplicamos la siguiente pol\u00edtica de cancelaci\u00f3n.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">1. Cancelaciones por parte del Cliente<\/h2>\n\n\n\n<p>Las cancelaciones deber\u00e1n solicitarse <strong>por escrito<\/strong> v\u00eda correo electr\u00f3nico oficial o formulario de contacto.<\/p>\n\n\n\n<p>Los porcentajes de penalidad se aplican sobre el valor total contratado:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>M\u00e1s de 60 d\u00edas antes del viaje:<\/strong><br>Penalidad administrativa del <strong>30%<\/strong>.<\/li>\n\n\n\n<li><strong>Entre 59 y 30 d\u00edas antes:<\/strong><br>Penalidad del <strong>50%<\/strong>.<\/li>\n\n\n\n<li><strong>Entre 29 y 15 d\u00edas antes:<\/strong><br>Penalidad del <strong>75%<\/strong>.<\/li>\n\n\n\n<li><strong>14 d\u00edas o menos:<\/strong><br>Penalidad del <strong>100%<\/strong> del valor del programa.<\/li>\n<\/ul>\n\n\n\n<p>Estos porcentajes pueden variar seg\u00fan pol\u00edticas espec\u00edficas de aerol\u00edneas, hoteles, operadores o eventos deportivos\/corporativos.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">2. Servicios No Reembolsables<\/h2>\n\n\n\n<p>Algunos servicios son <strong>no reembolsables<\/strong> desde el momento de la compra, tales como:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Boletos a\u00e9reos promocionales<\/li>\n\n\n\n<li>Entradas a eventos deportivos<\/li>\n\n\n\n<li>Congresos y ferias internacionales<\/li>\n\n\n\n<li>Visados y tr\u00e1mites consulares<\/li>\n\n\n\n<li>Hoteles con tarifa especial<\/li>\n\n\n\n<li>Experiencias privadas confirmadas<\/li>\n<\/ul>\n\n\n\n<p>En estos casos, la penalidad puede ser del <strong>100% inmediato<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">3. Cambios de Fecha o Reprogramaciones<\/h2>\n\n\n\n<p>Los cambios est\u00e1n sujetos a:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Disponibilidad<\/li>\n\n\n\n<li>Penalidades del proveedor<\/li>\n\n\n\n<li>Diferencias tarifarias<\/li>\n\n\n\n<li>Gastos administrativos<\/li>\n<\/ul>\n\n\n\n<p>Ideas Journey gestionar\u00e1 la mejor alternativa posible, pero <strong>no garantiza precios ni disponibilidad original<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">4. Cancelaciones por Fuerza Mayor<\/h2>\n\n\n\n<p>Se considera fuerza mayor:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Desastres naturales<\/li>\n\n\n\n<li>Conflictos pol\u00edticos<\/li>\n\n\n\n<li>Pandemias<\/li>\n\n\n\n<li>Restricciones gubernamentales<\/li>\n\n\n\n<li>Cierres de fronteras<\/li>\n\n\n\n<li>Situaciones sanitarias globales<\/li>\n<\/ul>\n\n\n\n<p>En estos casos, se buscar\u00e1:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Reprogramaci\u00f3n<\/li>\n\n\n\n<li>Cr\u00e9dito futuro<\/li>\n\n\n\n<li>Alternativas de viaje<\/li>\n<\/ul>\n\n\n\n<p>Las devoluciones depender\u00e1n exclusivamente de los proveedores involucrados.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">5. Cancelaciones por Parte de Ideas Journey<\/h2>\n\n\n\n<p>En caso excepcional de cancelaci\u00f3n por parte de Ideas Journey, se ofrecer\u00e1:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Reprogramaci\u00f3n sin costo<\/li>\n\n\n\n<li>Cr\u00e9dito a favor<\/li>\n\n\n\n<li>Reembolso seg\u00fan condiciones del proveedor<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">6. Responsabilidad de Proveedores<\/h2>\n\n\n\n<p>Ideas Journey act\u00faa como <strong>intermediario especializado<\/strong> entre el cliente y proveedores externos.<br>No somos aerol\u00ednea, hotel, transporte ni operador tur\u00edstico directo.<\/p>\n\n\n\n<p>Las pol\u00edticas finales de devoluci\u00f3n dependen de cada proveedor.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">7. Pagos y Anticipos<\/h2>\n\n\n\n<p>Todo anticipo implica aceptaci\u00f3n de esta pol\u00edtica.<br>Los pagos no son considerados reservaci\u00f3n tentativa sino <strong>confirmaci\u00f3n formal del servicio<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">8. Propiedad Intelectual del Itinerario<\/h2>\n\n\n\n<p>Los programas, rutas, conceptos y dise\u00f1os creados por Ideas Journey son propiedad intelectual de la agencia y no pueden ser replicados sin autorizaci\u00f3n.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">9. Aceptaci\u00f3n de Condiciones<\/h2>\n\n\n\n<p>La contrataci\u00f3n de cualquier servicio implica aceptaci\u00f3n autom\u00e1tica de esta pol\u00edtica.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-2d5584e4 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-container uagb-block-638c4ddb\">\n<p>Nuestro compromiso es dise\u00f1ar experiencias memorables con claridad, responsabilidad y respeto por cada decisi\u00f3n tomada.<\/p>\n\n\n\n<p>Visita nuestros <a href=\"https:\/\/ideasjourney.com\/en\/politica-de-privacidad\/terminos-y-condiciones\/\" target=\"_blank\" rel=\"noopener\" title=\"T\u00e9rminos &amp; Condiciones\">t\u00e9rminos y condiciones.<\/a><\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/ideasjourney.com\/wp-content\/uploads\/2026\/02\/Politicas-de-Cancelacion-Ideas-Journey.pdf\">Descarga pdf<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-e275f985\">\n<div class=\"wp-block-uagb-image uagb-block-4bc171eb wp-block-uagb-image--layout-default wp-block-uagb-image--effect-static wp-block-uagb-image--align-none\"><figure class=\"wp-block-uagb-image__figure\"><img decoding=\"async\" src=\"https:\/\/ideasjourney.com\/wp-content\/uploads\/2026\/02\/g4afa4808568afc2bbb354764965b60063371177119c3780422bd9c32068dfb155efc66798dabbd3e705b158383a2579e_1280-18707-682x1024.jpg\" alt=\"agent, business, call, center, communication, customer, female, girl, headset, help, microphone, operator, people, phone, receptionist, secretary, service, support, telephone, woman, agent, agent, call, call, customer, customer, headset, headset, headset, microphone, microphone, microphone, operator, operator, operator, operator, receptionist, receptionist, receptionist, secretary, secretary, secretary, secretary, secretary, service, service, service, support\" class=\"uag-image-1192\" width=\"682\" height=\"1024\" title=\"g4afa4808568afc2bbb354764965b60063371177119c3780422bd9c32068dfb155efc66798dabbd3e705b158383a2579e_1280-18707\" loading=\"lazy\" role=\"img\" \/><\/figure><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>POL\u00cdTICA DE CANCELACI\u00d3N Ideas Journey \u2013 DMC Boutique Pol\u00edtica de Cancelaci\u00f3n y Modificaciones Ideas Journey En Ideas Journey dise\u00f1amos experiencias [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1192,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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