{"id":1298,"date":"2026-02-12T17:05:56","date_gmt":"2026-02-12T22:05:56","guid":{"rendered":"https:\/\/ideasjourney.com\/?page_id=1298"},"modified":"2026-03-18T15:41:31","modified_gmt":"2026-03-18T20:41:31","slug":"terminos-y-condiciones","status":"publish","type":"page","link":"https:\/\/ideasjourney.com\/en\/politica-de-privacidad\/terminos-y-condiciones\/","title":{"rendered":"Terms & Conditions"},"content":{"rendered":"
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Ideas Journey \u2013 Experiencias, Eventos y Gesti\u00f3n de Viajes<\/p>

T\u00e9rminos & Condiciones<\/h1><\/div>\n<\/div><\/div>\n\n\n\n
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Sobre Nosotros<\/h3><\/div>

I<\/strong><\/p><\/div><\/div>\n\n\n\n

Ideas Journey<\/strong> es una firma especializada en dise\u00f1o, coordinaci\u00f3n y gesti\u00f3n de experiencias de viaje, eventos y programas corporativos, operando principalmente bajo un modelo B2B (agencias de viajes, brokers, empresas y aliados comerciales)<\/strong>.<\/p>\n\n\n\n

Trabajamos a trav\u00e9s de nuestras unidades especializadas:<\/p>\n\n\n\n

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<\/path><\/svg><\/span>Ideas Journey DMC<\/strong> \u2013 Operaci\u00f3n receptiva y circuitos.<\/span><\/div>\n\n\n\n
<\/path><\/svg><\/span>Journey Sports<\/strong> \u2013 Eventos deportivos y hospitality.<\/span><\/div>\n\n\n\n
<\/path><\/svg><\/span>Ideas MICE<\/strong> \u2013 Congresos, incentivos y eventos corporativos.<\/span><\/div>\n\n\n\n
<\/path><\/svg><\/span>Journey Atelier<\/strong> \u2013 Experiencias de autor y viajes de bienestar.<\/span><\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n
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Alcance de Nuestros Servicios<\/h3><\/div><\/div><\/div>\n\n\n\n

Ideas Journey no vende productos tur\u00edsticos estandarizados<\/strong>; dise\u00f1amos soluciones personalizadas seg\u00fan objetivos, tiempos y presupuestos definidos con cada cliente o agencia aliada.<\/p>\n\n\n\n

Nuestros servicios pueden incluir:<\/p>\n\n\n\n

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<\/path><\/svg><\/span>Dise\u00f1o de itinerarios<\/span><\/div>\n\n\n\n
<\/path><\/svg><\/span>Gesti\u00f3n de reservas<\/span><\/div>\n\n\n\n
<\/path><\/svg><\/span>Coordinaci\u00f3n log\u00edstica<\/span><\/div>\n\n\n\n
Curadur\u00eda de experiencias<\/span><\/div>\n\n\n\n
<\/path><\/svg><\/span>Asesor\u00eda estrat\u00e9gica de viaje o evento<\/span><\/div>\n\n\n\n
<\/path><\/svg><\/span>Operational Support<\/span><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
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Naturaleza de Intermediaci\u00f3n<\/h3><\/div><\/div><\/div>\n\n\n\n

Ideas Journey no es aerol\u00ednea, hotel, empresa de transporte, aseguradora ni operador directo de todos los servicios<\/strong>.
Actuamos como gestores, dise\u00f1adores y coordinadores<\/strong> entre el cliente\/agencia y proveedores finales.<\/p>\n\n\n\n

Cada proveedor externo mantiene su propia responsabilidad operativa, legal y contractual.<\/p>\n<\/div>\n\n\n\n

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Responsabilidad Limitada<\/h3><\/div><\/div><\/div>\n\n\n\n

Nuestra responsabilidad se limita a la gesti\u00f3n diligente y acompa\u00f1amiento profesional<\/strong> en cada proceso.<\/p>\n\n\n\n

Ideas Journey no ser\u00e1 responsable por:<\/p>\n\n\n\n

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<\/path><\/svg><\/span>Cancelaciones o retrasos de aerol\u00edneas<\/span><\/div>\n\n\n\n
<\/path><\/svg><\/span>Cambios operativos de hoteles<\/span><\/div>\n\n\n\n
<\/path><\/svg><\/span>Condiciones clim\u00e1ticas<\/span><\/div>\n\n\n\n
<\/path><\/svg><\/span>Huelgas, cierres fronterizos o restricciones gubernamentales
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<\/path><\/svg><\/span>Fallas de terceros proveedoresList item<\/span><\/div>\n\n\n\n
<\/path><\/svg><\/span>P\u00e9rdida de documentos personales<\/span><\/div>\n\n\n\n
<\/path><\/svg><\/span>Decisiones individuales del viajero<\/span><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
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Formas de Pago<\/h3><\/div><\/div><\/div>\n\n\n\n

Las condiciones de pago pueden variar seg\u00fan proyecto, pero generalmente incluyen:<\/p>\n\n\n\n

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<\/path><\/svg><\/span>Anticipos para confirmaci\u00f3n de servicios<\/span><\/div>\n\n\n\n
<\/path><\/svg><\/span>Pagos parciales seg\u00fan cronograma<\/span><\/div>\n\n\n\n
<\/path><\/svg><\/span>Pago total previo al inicio del viaje o evento
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Se aceptan transferencias bancarias y enlaces de pago electr\u00f3nicos.
Las comisiones bancarias o cargos por plataformas de pago son asumidos por el cliente o agencia contratante, salvo acuerdo contrario.<\/p>\n<\/div>\n\n\n\n

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Reembolsos<\/h3><\/div><\/div><\/div>\n\n\n\n

Los reembolsos est\u00e1n sujetos a:<\/p>\n\n\n\n

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<\/path><\/svg><\/span>Pol\u00edticas del proveedor final<\/span><\/div>\n\n\n\n
<\/path><\/svg><\/span>Plazos establecidos en la reserva<\/span><\/div>\n\n\n\n
<\/path><\/svg><\/span>Penalidades contractuales<\/span><\/div>\n\n\n\n
<\/path><\/svg><\/span>Gastos administrativos y operativos<\/span><\/div>\n<\/div><\/div>\n\n\n\n

Ideas Journey no garantiza reembolsos autom\u00e1ticos<\/strong>, ya que estos dependen de condiciones externas previamente aceptadas.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Cambios de Itinerario<\/h3><\/div><\/div><\/div>\n\n\n\n

Los itinerarios pueden sufrir modificaciones por:<\/p>\n\n\n\n

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<\/path><\/svg><\/span>Factores operativos<\/span><\/div>\n\n\n\n
<\/path><\/svg><\/span>Condiciones clim\u00e1ticas<\/span><\/div>\n\n\n\n
<\/path><\/svg><\/span>Disponibilidad de servicios<\/span><\/div>\n\n\n\n
<\/path><\/svg><\/span>Regulaciones locales<\/span><\/div>\n<\/div><\/div>\n\n\n\n

Cualquier cambio ser\u00e1 comunicado oportunamente y se buscar\u00e1n alternativas equivalentes cuando sea posible.<\/p>\n<\/div>\n\n\n\n

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Fuerza Mayor<\/h3><\/div><\/div><\/div>\n\n\n\n

Ideas Journey no ser\u00e1 responsable por incumplimientos derivados de situaciones de fuerza mayor, incluyendo pero no limit\u00e1ndose a:<\/p>\n\n\n\n

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<\/path><\/svg><\/span>Desastres naturales<\/span><\/div>\n\n\n\n
<\/path><\/svg><\/span>Pandemias<\/span><\/div>\n\n\n\n
<\/path><\/svg><\/span>Condiciones clim\u00e1ticas<\/span><\/div>\n\n\n\n
<\/path><\/svg><\/span>Conflictos sociales o pol\u00edticos<\/span><\/div>\n\n\n\n
<\/path><\/svg><\/span>Cierres de aeropuertos<\/span><\/div>\n\n\n\n
<\/path><\/svg><\/span>Restricciones migratorias<\/span><\/div>\n\n\n\n
<\/path><\/svg><\/span>Eventos imprevisibles fuera de control humano<\/span><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
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Datos del Cliente<\/h3><\/div><\/div><\/div>\n\n\n\n

El cliente o agencia se compromete a proporcionar informaci\u00f3n veraz y actualizada, incluyendo:<\/p>\n\n\n\n

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<\/path><\/svg><\/span>Documentaci\u00f3n personal<\/span><\/div>\n\n\n\n
<\/path><\/svg><\/span>Restricciones m\u00e9dicas o alimentarias<\/span><\/div>\n\n\n\n
<\/path><\/svg><\/span>Requisitos migratorios<\/span><\/div>\n\n\n\n
<\/path><\/svg><\/span>Informaci\u00f3n de contacto v\u00e1lida<\/span><\/div>\n<\/div><\/div>\n\n\n\n

La omisi\u00f3n de datos relevantes puede afectar la operaci\u00f3n del servicio.<\/p>\n<\/div>\n\n\n\n

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Propiedad Intelectual<\/h3><\/div><\/div><\/div>\n\n\n\n

Todo itinerario, concepto creativo, propuesta de experiencia, narrativa de viaje, programa de evento o documento estrat\u00e9gico desarrollado por Ideas Journey y sus submarcas es considerado propiedad intelectual exclusiva<\/strong>.<\/p>\n\n\n\n

No est\u00e1 permitido:<\/p>\n\n\n\n

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<\/path><\/svg><\/span>Reproducir<\/span><\/div>\n\n\n\n
<\/path><\/svg><\/span>Revender sin autorizaci\u00f3n<\/span><\/div>\n\n\n\n
<\/path><\/svg><\/span>Compartir con terceros sin autorizaci\u00f3n<\/span><\/div>\n\n\n\n
<\/path><\/svg><\/span>Utilizar con otros proveedores sin consentimiento<\/span><\/div>\n<\/div><\/div>\n\n\n\n

Estos contenidos representan trabajo creativo, estrat\u00e9gico y profesional.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Enfoque de Atenci\u00f3n<\/h3><\/div><\/div><\/div>\n\n\n\n

Ideas Journey atiende prioritariamente a agencias de viajes, brokers, empresas y aliados estrat\u00e9gicos<\/strong>.
La atenci\u00f3n a cliente final puede realizarse directamente o a trav\u00e9s de socios comerciales, seg\u00fan cada proyecto.<\/p>\n<\/div>\n\n\n\n

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Aceptaci\u00f3n de Condiciones<\/h3><\/div><\/div><\/div>\n\n\n\n

La contrataci\u00f3n de servicios implica la aceptaci\u00f3n total de estos t\u00e9rminos y condiciones.
Cualquier excepci\u00f3n deber\u00e1 constar por escrito y validada por ambas partes.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Para tu tranquilidad y transparencia, ponemos a tu disposici\u00f3n nuestros T\u00e9rminos y Condiciones<\/a> completos.
Aqu\u00ed encontrar\u00e1s c\u00f3mo trabajamos, responsabilidades, formas de pago y lineamientos de cada experiencia que dise\u00f1amos.
<\/p>

Descarga pdf <\/span><\/path><\/svg><\/a><\/div><\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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